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What is Make A Referral Monday?

cgseo — Mon, 15 Mar 2010 12:42:13 +0000

Share What is Make A Referral Monday? This content from: Duct Tape Marketing Last week’s Make a Referral Week , an event designed to generate over 1000 referrals for 1000 small businesses, was a big success in terms of bringing a focus on the act of making referrals, but why stop at a week. Making referrals is a great practice all year long. Please join me in kicking off something I call Make a Referral Monday . The idea is to bring the practice of making referrals into focus every week, all year long. One of the ways to keep this idea alive and top of mind is to use the awesome reach of Twitter as a weekly reminder and accountability tool. If you participate on Twitter you are probably aware of something called Follow Friday. Follow Friday asks folks to share the names of people on Twitter that they like to follow, with the idea that other might as well. Follow Friday participants use what’s called a hashtag to designate their Follow Friday listing – #FF ( More on Twitter hashtag use here ) To participate in Make a Referral Monday (#marm) I would like ask you to a) make a referral and b) tell the Twitter world about it using #marm as a hashtag each and every Monday. Something like: I just referred @AcmePrinting to my BFFs at @ZetaGraphics both do awesome work #marm I think we have the ability to create a bit of a movement out of the act of making referrals. Spread the word, retweet this post and make those referrals! Related Posts: It Is Make a Referral Week! Making Referrals As a Job Creation Engine Rosy Monday is Strategic Planning Day Have You Made Your Referral? Free Friday Follow Winner 2-20 Powered by Contextual Related Posts Like this post? Share it with others

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What is Make A Referral Monday?

Is It Time To Practice a Little Selfish Networking

cgseo — Fri, 12 Mar 2010 13:29:06 +0000

Is It Time To Practice a Little Selfish Networking This content from: Duct Tape Marketing This post is a special Make a Referral Week guest post featuring education on the subject of referrals and word of mouth marketing and making 1000 referrals to 1000 small businesses – check it out at Make a Referral Week 2010 You know him. He’s the perfect networker. He’s at every event. He’s a brilliant conversationalist. He’d give you the shirt off his back. He follows up. He keeps his commitments. He’s always happy to make an introduction. And yet he’s always broke. He drinks water at every event. He skips the meal if that’s an option. He’ll spend hours on Twitter doing essentially nothing, but won’t spend $50 for a tool that will actually help his business. There’s always a hint of desperation hidden in his voice (or his blog posts) because his business really isn’t doing that well. He’s drunk the networking & social media Kool-Aid. It’s a poison, and if you’re not careful, you might easily fall victim to it too. Networking is fun. Furthermore, there’s generally no rejection in networking. People can succeed at networking even if they’re not succeeding in their business. And if you’re any good at it at all, occasionally it will work and actually generate you some business. “See? Networking works!” That becomes a validation of whatever you’ve been doing. It doesn’t matter that if you did things a little differently, you could have had ten times the results with the same amount of effort – what you’re doing “works”. It’s an addiction. And it’s an insidious one at that. Why? Because… More networking is not necessarily a good thing. First off, it can pull your attention and financial resources away from other, more important things. Secondly, more networking means more exposure of anything in your business or relationship management practices that’s not absolutely rock solid. Now I know you’ve all heard that “givers gain” – that you should give first in a networking context, without thinking about what’s in it for you. I’m not going to disagree with that…I’m going to qualify that, and I’m going to tell you that… It’s OK to be selfish sometimes when it comes to networking, or at least to appear that way. Let’s look at a few facts: · In order to take care of others, you must take care of yourself. On a plane, they tell you to put your mask on first – you can’t help your child if you’re unconscious. The more resources you have at your disposal – money, time, connections, etc. – the better you can be of service to the people you know. “Love your neighbor as yourself” requires you to first love yourself. Perhaps spend less time networking and more time becoming someone that people would want to network with. · Time is a zero-sum game. 24 hours, 7 days…that’s it…same as everybody else. An hour you’re spending networking is an hour you’re not spending with your current clients, your employees, your close friends, your family, or personal development. Sure, networking is rewarding, but really think about this when you consider attending a particular event or whether to spend an hour on Facebook – is it more rewarding in the long run than all of the other things you could be doing with your time? You can’t help everybody. · Your networking contacts are not the most important people in your life or your business, even for referrals. Who really gives you the most referrals (or at least the best ones)? New networking contacts? Or your current happy customers? If it’s not your current customers, “you’re doing it wrong.” The single most important thing you can do to drive referrals is to make sure your current customers are not just satisfied, but RAVING FANS. And your employees are what make your business possible. In most cases, clients are more easily replaced than good employees. And your family and close friends? They’re what make it all worthwhile. Don’t ever sacrifice those relationships on the altar of networking. · If your business isn’t solid, your network is a house of cards. More exposure means exposing the weaknesses as well as the strengths. If you’re stretched so thin that you can’t even begin to keep up with all the little commitments you make — “Sure , I’ll get that over to you” or that stack of “let’s talk next month” people – then why are you spending your time meeting a lot of new people? Do you really think all those new people will create more value for you (or that you’ll be able to create value for them) greater than those opportunities that are already in front of you? I’ll be the first to admit – I’m terrible about this. I get massively over-extended, because I have a really hard time saying “no” to people. That’s why I frequently disappear from social media for days or even weeks at a time – I’m taking care of business that’s more important. · People who don’t understand the items above are not your friends. If a networking contact can’t understand that in the event of a commitment conflict, you’re going to take care of your customer over them, do really even want them as a customer? Now I’m not suggesting that people start thinking “what’s in it for me” about every interaction. What I am saying is that you need to be selective with your time. You are going to have to make some choices. And sometimes the choices suck. Once I was scheduled to do a teleclass and cancelled the day of the event. There were a couple of hundred people registered and a very good networking contact of mine had arranged for the event. I knew it would damage my reputation to cancel and put a dent in my relationship with the friend who set it up. Why did I cancel? Because a client of mine had a meeting for a $2 million funding deal the next day, and we weren’t done with the presentation and prospectus. Taking even a couple of hours out for the teleclass could have meant a botched meeting for him. Maybe not, but I also had to be able to give reasonable notice to the teleclass organizer and attendees, so I made the call. Sure…in hindsight, I didn’t plan it all well. But as of the morning of the event, I had to make a very difficult decision. If I had it to do over again, I’d make the same decision. I’d risk my reputation with a couple of hundred people I don’t know and have never worked with to make sure that my current client knew I would do whatever it takes to keep the commitment I made to them. So go ahead…put yourself first. Take care of your business. Develop yourself. Stay healthy. Spend time with your friends and family. Put your customers ahead of your networking contacts. Don’t be afraid to ask yourself “What’s in it for me?” about your overall networking activities. If you’re not getting the returns you want, maybe it’s time to push away from the networking buffet table, go on a networking diet, and spend more time getting your business into shape. A 20-year veteran technology entrepreneur, executive and consultant, Scott Allen is the Entrepreneurs Guide for About.com, one of the top ten websites in the world with over 37 million readers, and a subsidiary of the New York Times. He is also the coauthor of The Virtual Handshake : Opening Doors and Closing Deals Online, published by the American Management Association. Related Posts: Online Social Networking is Really Neither Social or Networking International Networking Week is Coming Is networking online really that different? Does Anyone Know What Networking Really Means Anymore? Build Your Brand So People Will Refer You Powered by Contextual Related Posts Like this post? Share it with others

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Is It Time To Practice a Little Selfish Networking

6 Ways to be More Referable than Edward Scissorhands at a Lawn & Garden Convention

cgseo — Fri, 12 Mar 2010 13:21:06 +0000

6 Ways to be More Referable than Edward Scissorhands at a Lawn & Garden Convention This content from: Duct Tape Marketing This post is a special Make a Referral Week guest post featuring education on the subject of referrals and word of mouth marketing and making 1000 referrals to 1000 small businesses – check it out at Make a Referral Week 2010 1. Circumvent people’s suspicions. Recognize that you’re beginning with negative balance with most people. Sad but true. It’s just the posture of the masses. People have been sold, scammed and screwed; conned, played and hustled; manipulated, used and marketed to for too long and their TIRED of it. Your mission is to exert comfortable confidence. To lower the threat level. To prove to people that they aren’t going to be the first person to trust you. Otherwise they’ll show up plagued by an underlying unease. And that’s a brick wall you don’t have the time, energy or equipment to climb. How will you disarm people’s immediate preoccupations before entering your orbit? 2. Resort (not) to artificiality. People who do come off like terminal try-hards. And their gnawing sense of inferiority fills the room like a garlic fart. Not exactly the type of orbit admirers are drawn into. The secret is making the conscious choice to reassemble your posture. To assume a different pose. And to stand up in front of the world and put yourself at risk. That’s what authenticity is all about: Flirting with the possibility of people not liking who you are, accepting the reality when they don’t. As I learned from The Velveteen Rabbit , “Once you are real, you can’t be ugly – except to people who don’t understand.” How will you authentically extend yourself this week? 3. Be a source of infinite opportunity. “Become a platform.” Those three words alone were worth paying twenty bucks for Jeff Jarvis’s bestselling What Would Google Do? Here’s how it works: You give customers, users and fans the control to create and improve your online content. You aggregate information and services. Then, you enable your admirers to build communities, networks – even products and businesses – of their own, under the umbrella of your platform. Think Twitter. Think Facebook. Think Linked In. All platforms. All raking it in. Lesson learned: When you make a platform, you make an indispensible contribution. What are YOU a platform for? 4. Jump at every chance to declare the unspoken truth. Follow the advice of Dilbert creator Scott Adams: “Be completely and radically honest where most people would say nothing.” Simple, yes. Easy, no. The secret is to plant the seeds of love where fear grows. In my experience, here’s the best practice for doing so: Speak the unspeakables to compel people to think the unthinkables so they’re disturbed into doing the undoables. How are you branding your honesty? 5. Increase your agency. I love this concept. Just learned it myself a few weeks ago. Increase your agency . Now, it’s got nothing to do with the FBI or Leo Burnett. Agency is about the state of being necessary for exerting power. The cool part is, agency is relative. It all depends on where your power generator resides. HOW to specifically increase your agency is up to you. The only advice I can offer to support your process is: Don’t make despair your default setting. It’s timelessly unattractive and will slowly nibble your power away like a school of baby piranhas. Where are you unintentionally giving your power away? 6. Be willing to be crucified. I think it’s fair to say that Jesus Christ had a knack for drawing admirers into his orbit. And, among his long list of approachable attributes, I think it’s also fair to say that his willingness to be crucified – literally – served his purpose well. Now, the odds of you, as a Thought Leader, being nailed to an actual cross and left for dead are highly unlikely. (Then again, I don’t know you that well.) The point is: Crucifixion isn’t about wood and nails – it’s about criticism and persecution. It’s about passion, which comes from the Latin passio , which means, “to suffer.” The two-fold question is: What do you do that you are willing to suffer for? And what do you do that – if you did NOT do it – would cause you suffering as a result? Find the answers to those questions and you’ll find admirers drawing into your orbit immediately. No messianic complex needed. Have you taken up your cross today? Scott Ginsberg is the only person in the world who wears a nametag 24-7-365 to encourage people to become friendlier and more approachable. He is the author of four books including “ HELLO, my name is Scott ,” “The Power of Approachability,” “How To Be That Guy” and “Make a Name for Yourself.” Related Posts: The Three Dâ€™s of Being More Referable 17 Terrific Tactics to Inspire Customer Love (and Get New Business) Making Referrals As a Job Creation Engine 5 Ways to Make Your Business Easier to Recommend Build Your Brand So People Will Refer You Powered by Contextual Related Posts Like this post? Share it with others

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6 Ways to be More Referable than Edward Scissorhands at a Lawn & Garden Convention

Ring-Ring: This is WOM calling: Are You Listening?

cgseo — Fri, 12 Mar 2010 13:14:29 +0000

Ring-Ring: This is WOM calling: Are You Listening? This content from: Duct Tape Marketing This post is a special Make a Referral Week guest post featuring education on the subject of referrals and word of mouth marketing and making 1000 referrals to 1000 small businesses – check it out at Make a Referral Week 2010 Women control more than 85% of the spending in the U.S. We’re your market. When it comes to referring you via word of mouth, we dominate the marketplace. We buy trucks, tires, laptops, gardening tools, houses, toys, perfume, and everything else under the sun. It doesn’t matter what you’re selling, if we don’t buy it, we know someone who does. If you want us to promote you via word of mouth, you need remember just one thing: it’s not about you — its about us (it’s really about me – and if you can grasp the nuances of that – me vs. us – you have a big jump on your competition!). Let’s get real about word of mouth, fondly referred to as WOM, these days. In the latter 20th century kids ran around chanting, “Telephone, telegraph, tell-a-girl.” Today they’d be chanting, “Telephone, telegraph, tell a blogger.” It’s a fact that blogging and tweeting has extended word of mouth exponentially. It’s also a fact that women dominate both – we’re still the big talkers of the world . If you’re hankering for real word of mouth, how do you get it? Do you hop on your blog and blog about your latest/greatest? Do you start a twitter account with a bit.ly link to your content? Are you marketing to a demographic? Touting “your stuff” is so old school. Women will burn you if you market to them as a “demographic” or a “target market.” As the latest Merck diabetes commercial tells us so well, we’re people, not statistics. No matter what you sell, grasp this fact: word of mouth begins with the client, no matter who she is. I don’t really care what you do, who you are, or even who you know. Because it’s just not about you. It’s about me. It’s so much about me that you’ll find me tweeting about it, texting about it, blogging about it! When I make a recommendation, other women stop and listen. That’s partly because I’ve worked hard to establish my focus on marketing to women, but the reality is – I’ve worked even harder to connect with women, to promote them in their business and personal endeavors, and to provide a sounding board when needed. We talk pets, kids, husbands, boy friends, financial planning, conferences, healthcare, the Superbowl, HGTV, you name it. We spread WOM with every breath! Because we can, not because we need to. So, if you want great WOM, ask women questions about their lives. Ask for their opinions. Don’t cover or hide your flaws– because your women clients are not going to be shy about pointing them out and if you get defensive – we’ll move on. Use your profile to tell us who you are and what you sell. Use your blog and twitter page to help us solve problems (time crunching is huge, right now), and to engage us in dialogue about our lives, not about your products/services. Tweet about local women’s events and/or organizations. Tweet about us – retweet about us. Tell us why we’re important to you. Share stories about your pets – surprise us with your softer side. Bissell with its recently launched Pack of Pet Lovers is doing a fabulous job with this. Mimic their success. Us, us, us…not you, you, you! That’s what generates word of mouth referrals. Short story: in the last four years of writing my Lip-sticking blog I’ve met dozens of smart and talented women. The ones who refer me to colleagues and prospects are the ones I’ve supported over the years, without expectation. I can’t wait to talk about them, and vice-versa. The mutual-admiration society we’ve formed helps both of us. It’s word of mouth at its most powerful . Word of mouth drives a lot of conversation between women. Want some of that? Tap into the power where it exists. p.s. March 8th is International Women’s Day , did you know that? You do now…have at it. Yvonne DiVita is the author of Dick*less Marketing : Smart Marketing to Women Online, a book about getting those baby boomer icons Dick and Jane to buy at your website. She is also the president and founder of Windsor Media Enterprises, LLC which specializes in business blog building, social media strategy and print-on-demand publishing. Related Posts: Women Entrepreneurs Just Crack Me Up Where Do Women Business Owner's Open Up Shop? Women Entrepreneurs Will Someday Rule the World Author of Word of Mouth Marketing Visits Referral Week Do Woman Define Success in Business Differently Than Men? Powered by Contextual Related Posts Like this post? Share it with others

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Ring-Ring: This is WOM calling: Are You Listening?

Build Your Brand So People Will Refer You

cgseo — Wed, 10 Mar 2010 14:58:17 +0000

Share Build Your Brand So People Will Refer You This content from: Duct Tape Marketing This post is a special Make a Referral Week guest post featuring education on the subject of referrals and word of mouth marketing and making 1000 referrals to 1000 small businesses – check it out at Make a Referral Week 2010 As part of John Jantsch’s Referral Week, I’d like to focus on personal branding, as a way to become someone that people want to refer to others. I agree with John that the best way to grow a business is to get referrals because of how powerful word-of-mouth is. These days, it’s become more and more obvious that referrals can help you substantially build your brand presence, your web properties and your cash flow. The reason is because of the viral nature of the web, and how one video review of your service can morph into seven blog posts, six hundred tweets and a front page story on BusinessWeek.com within twenty-four hours. Five years ago, this line of events was impossible, but today it happens all of the time. Here are some ways to become a brand that people want to refer: Be interesting : People, who are interested in you, as a person, are more inclined to connect with you, do business with you and refer you to their own personal network. Your personal brand is not only defined by your job or company, but also by the activities you participate outside of the office and your hobbies. It might be hard to connect with someone on a professional level, but you might be able to bridge the relationship by talking about your golf game or the last season of Lost. Be valuable : There’s no question that experts are judged based on hard and soft results. It’s not just being valuable though, because all of your competitors can do that. You need to be unique and offer something your competitors don’t and compete on prestige and quality, rather than price. Online, if you’re seen as a valuable resource, the press will call on you, customers will be to work with you, and when all is said and done, and people will refer you to even their third degree network. Be generous : It’s rare that people share others products and services before they receive a sample for free. “Free” builds trust, authority and generates attention. If you want to be referred by others, then you’re going to have to give before you receive. The more generous you are with your network, by providing them with resources, helpful links, reports and advice, the more you will get back in return. Be enabled : How are people going to refer you to their network, unless you enable them to do so. By providing your email address on your web page and by allowing people to share your content through Facebook, Digg, Twitter, Google Buzz and others, people can find you. If you don’t enable your network and empower them to refer you, without much effort, then you won’t get as many referrals. Be networking : The more people you meet, the larger network you have and thus, the more people that can refer you to others. Meeting people is quite easy now due to the connectivity of the internet. Try and locate people that you’re actually interested in and can benefit from your services, instead of someone random you see on Twitter. Dan Schawbel is the bestselling author of Me 2.0: Build a Powerful Brand to Achieve Career Success , an award winning blogger at Personal Branding Blog , the publisher of Personal Branding Magazine , a national speaker and consultant on branding and a BusinessWeek columnist. He’s been called a “Personal Branding Guru” by The New York Times and has been featured in over 150 media outlets. Related Posts: Thoughts on Personal Branding Bake a Referral Engine Into Your Business Model Educate Your Referral Sources 17 Terrific Tactics to Inspire Customer Love (and Get New Business) Are There Holes In Your Network? Powered by Contextual Related Posts Like this post? Share it with others

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Build Your Brand So People Will Refer You

5 Ways to Make Your Business Easier to Recommend

cgseo — Wed, 10 Mar 2010 14:40:52 +0000

Share 5 Ways to Make Your Business Easier to Recommend This content from: Duct Tape Marketing This post is a special Make a Referral Week guest post featuring education on the subject of referrals and word of mouth marketing and making 1000 referrals to 1000 small businesses – check it out at Make a Referral Week 2010 If I were to ask you what the secret was to getting someone to recommend and refer your business, what would you say? Perhaps you might focus on the experience that you provide. Or you might believe that this is a behaviour that you should focus on illiciting from only your best customers. Now what if I told you that the single biggest reason someone chooses whether or not to refer your business has very little to do with their experience with you? That seems counter intuitive. Yet if this were false, then everyone who had a positive experience would share it with someone else. And everyone who had a negative one would do the same. The point is, people don’t inherently share positive or negative experiences – they need an incentive to do it. The main problem is that anger or frustration IS an incentive. That’s why you hear the often repeated adage that it is much easier to get a customer to post a negative review than it is to post a positive one. Satisfaction, apparently, is not as powerful of a motivator as dissatisfaction. Yet despite this behaviour, there are ways to stack the odds in your favor. You probably already know that online opinions make a difference for your business. So the question you need to ask yourself (especially for Referral Week) is how you can make YOUR business easier for someone to share with a friend, family member or colleague. In other words, you need to be easier to recommend! Here are 5 tips you should consider to help you achieve that: Ask at the right moment . There is one moment when your customer is likely to be happiest of all, and that is the moment right after they buy something. The decision has been made, and anticipation is likely to follow. Why not ask them to share their experience with a friend right in that moment? Use a post-purchase survey online or encourage your customer to write a review or even take some extra business cards with them as they walk out of your retail location. The more you can do to get someone to recommend your business right after purchase, the more referrals you can generate. Create different levels . It is tempting to think of recommendations and referrals in strict terms. Say online review, and your mind probably goes straight to the sort of review you might find on Amazon or TripAdvisor. In reality, there are many different levels of engagement when it comes to online reviews, and hand written experiences are the most extreme. A much simpler style is what you may have seen on Facebook … the simple thumbs up or thumbs down. Star ratings are another easy method. The lesson is simple … to create more likely situations where people will share their opinion, try to accommodate for different levels of effort and complexity. Let them save your details . The magnet for your fridge that your real estate agent always gives you is the prime example of this idea. The opposing idea to #1, the philosophy behind letting your customers save your details easily is that you want to be there in the moment when they do get asked by someone to refer a business or service. Aside from fridge magnets, for the growing digital savvy customer, another way you may be able to stand out is to always include important keywords in your email communications (and always send email receipts). Then your customer can search their email account and even if they don’t remember your business name or have your card handy, you’re just a simple email search away. Have a personality . The basic fact is that people don’t generally remember businesses, they remember other people. For this reason, having a personality is of paramount importance. When you can foster a personal connections with your business, you give them a reason to remember and recommend you to others. This is the power of word of mouth referrals, that we will remember working with someone who we respected and will be more likely to actively recommend that person and their business in any relevant situation. Admit failure . This last tip will seem like an odd addition to the list. After all, we are generally taught to hide (or at least never admit) our failures for fear that it may make us or our businesses appear vulnerable. The surprising fact is that admitting a mistake can be one of the unintentionally best ways to humanize your business. We all make mistakes, but how you deal with them is the real question. Nothing can endear your business more to a customer than making a mistake an going overboard to correct it (and not making the same mistake again, of course). So the next time you or one of your employees makes a mistake, own up to it and actively fix it. You may find that in the process you converted an unhappy customer into a brand evangelist for life. Rohit Bhargava is a founding member of the 360 Digital Influence group at Ogilvy and author of the award winning new marketing book Personality Not Included , an entertaining and useful guide for companies on how to use their personality to stand out. He is also a popular keynote speaker on marketing and business strategy and believes in being approachable Related Posts: 17 Terrific Tactics to Inspire Customer Love (and Get New Business) Build Your Brand So People Will Refer You Making Referrals As a Job Creation Engine 5 Ways to Rock Customer Review Sites How's Your Personality? Powered by Contextual Related Posts Like this post? Share it with others

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17 Terrific Tactics to Inspire Customer Love (and Get New Business)

cgseo — Tue, 09 Mar 2010 16:52:29 +0000

17 Terrific Tactics to Inspire Customer Love (and Get New Business) This content from: Duct Tape Marketing This post is a special Make a Referral Week guest post featuring education on the subject of referrals and word of mouth marketing and making 1000 referrals to 1000 small businesses – check it out at Make a Referral Week 2010 There are two fundamental approaches to generate more business: The first is to focus on making your existing customers insanely happy, so that they want to tell others about how much they love you; the second is to simply be a resource, or be helpful, to those who aren’t customers yet. Specifically, here are 17 tactics: 1. Have a goal . Set a clear goal with a specific timeline – for example, you want an x increase in referrals over the next six months. You know that old adage about how you can’t get there if you don’t know where you’re going? It’s true. 2. Monitor the web and primary social channels (Twitter, Facebook, LinkedIn) for people talking about you or your company . Say thank you (if they are saying nice things). Reach out and ask how you can help (if they aren’t). 3. And if they aren’t, BTW: Apologize for mistakes and solve problems fast. Speed is your ally. 4. Monitor the web and social channels (Twitter, Facebook, LinkedIn) for specific keywords relevant to your business. Be approachable, conversational, and helpful there. Engage, don’t sell. 5. Join LinkedIn groups relevant to your expertise or industry, and build conversations with relevant individuals . Chime in when you have something to contribute, and be helpful with your advice, suggestions, opinions. Again: It’s about engaging, not selling. (This bears repeating.) 6. Create a blog with content that helps your customers with a problem, or gives advice on a difficult situation, or walks them through a hard decision, or just takes the customer’s point of view, generally. Be a resource, and don’t simply toot your own horn. 7. When someone comments on your blog, respond . Talk back. Thank them for participating with a follow-up email. This is a dead-simple thing, and something a lot of people don’t do. 8. Read other relevant blogs in your industry , or by your customers, or would-be clients. Comment there, too. How? I almost want to repeat that bit about engaging-not-selling again, but I know you get it. 9. Put something on your front door (if you have one) that reminds people to tell their friends about you. (This is an idea from my friend Andy Sernovitz . 10. Put a “tell-a-friend” form on every page of your website . (Another idea from Andy .) 11. Put a special offer in easily forward-able mail . 12. Add a small gift and a word of mouth tool to every package you sell . Do something unexpected. (Andy once sent me a few packets of Bacon Salt with a copy of his new book, for example, which inspired me to blog and tweet about it . 13. Create a mechanism to keep in touch with existing customers or clients , even if they aren’t in buying mode. Perhaps you publish and “insider’s” newsletter, guest-blog on their blogs, or pick up the telephone and call every once in a while, just to say hello. 14. Be generous in your business practices . Go the extra mile. Offer extra service or follow-up support as a routine way of doing business. 15. Be generous with your own referrals . 16. Say thank you . Someone refers new business to you? Send them a note. An especially nice touch in this digital age is a handwritten card. The kind that arrives in the mail. 17. Be nice . Does this sound lame? It’s not. People refer people who treat them well, are approachable, and likeable. Be that person. Your turn. How else do you generate referrals, or inspire positive word-of-mouth? Ann Handley is the Chief Content Officer of MarketingProfs , the world’s largest community of marketers. Follow her on Twitter at @marketingprofs Related Posts: Making Referrals As a Job Creation Engine Author of Word of Mouth Marketing Visits Referral Week 5 Ways to Share Content to Create Referrals Have You Made Your Referral? Get Closer to Your Customers Now Powered by Contextual Related Posts Like this post? Share it with others

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17 Terrific Tactics to Inspire Customer Love (and Get New Business)

Bake a Referral Engine Into Your Business Model

cgseo — Tue, 09 Mar 2010 13:10:34 +0000

Bake a Referral Engine Into Your Business Model This content from: Duct Tape Marketing This post is a special Make a Referral Week guest post featuring education on the subject of referrals and word of mouth marketing and making 1000 referrals to 1000 small businesses – check it out at Make a Referral Week 2010 Have you ever squirmed when a seasoned businessperson asked you “what sets you apart from your competition?” or “what are you truly great at, that no one else in your market can do better than you?” You are not alone. Many new entrepreneurs get uncomfortable with the notion that they have to be an expert in their field to have a successful business. This is because they think that they have to know every last thing about the market in order to be considered an expert. Here is the good news: one of your unique differentiators can be your ability to refer your clients to fantastic people who compliment your work. You don’t have to know everything. You just have to know people who do. I have designed my business this way. I feel exceptionally competent helping corporate employees figure out which business to start. I can wrestle their snarling fears with confidence. I can help them with branding and marketing plans, and teach them how to grow their network using social media. But if they ask what kind of business structure will protect their assets, I draw a blank. That is why I have tax attorney and business process guru Kyle Durand on speed dial. If they are creating a new software product and want to know how to wade through IP laws and trademarks, I send them to Jill Hubbard Bowman . If they have no idea which shopping cart to use on their website, I send them to research maven Crystal Williams, otherwise known as Big Bright Bulb . If they want killer branding design with great copy, I send them to Reese and Kelly Parkinson . If they know what to do but get paralyzed by procrastination, overwhelm and creative blocks, I send them to Charlie Gilkey . If they decide they don’t want to start a business after all and want to get a job, I send them to the best career coach I know, Michele Woodward . And if they are incredibly difficult to work with, I send them to John Jantsch . (Just kidding John! J) Knowing I have world-class business partners who will not only deliver excellent service to my clients but will also be fun and easy to work with allows me sell my strengths and refer the rest. My clients are happy, I am happy, and my circle of partners is happy. Our combined networks generate lots of new business, and many opportunities to collaborate on programs, products and services. How can you bake a great referral network into your business model? Define the problem your clients are trying to solve. Are they trying to start a business? Make more money? Simplify their life? Build a product? Break down all the knowledge and support they will need to solve the problem. Think about which tools they may need, which decisions they have to make and what skills and competencies they require. Identify your strengths. As you examine all that’s needed to solve their problem, think about what you love to do, what interests you, and where people say you excel. Structure your services around your strengths. If you love doing big picture strategy and get bored with implementation, don’t offer that service. By focusing only on what you do best, you will set yourself apart from so many others who struggle to provide everything to everyone. Identify ethical, competent people who are great at solving the rest of the problem. Use your personal networks, social networks and research to find excellent referral partners. Watch closely the first few times you send a client their way. Make sure they deliver great results and make your clients happy. After awhile, you will send them business with your eyes closed. And they will do the same for you. Baking referrals into your business model will not only grow your business, it will make your brand shine. As Miguel de Cervantes said in Don Quixote: “Tell me what company you keep and I’ll tell you what you are.” Pamela Slim is a business coach and author of the award-winning book Escape from Cubicle Nation . Find her at www.escapefromcubiclenation.com and follow her on Twitter @pamslim Related Posts: Do You Know Someone Who Needs to Escape? 17 Terrific Tactics to Inspire Customer Love (and Get New Business) Are There Holes In Your Network? Why Do People Refer? 5 Ways to Amp Up the Personal in Your Brand Powered by Contextual Related Posts Like this post? Share it with others

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Bake a Referral Engine Into Your Business Model

A Simple Way to Increase Referrals 300%

cgseo — Tue, 09 Mar 2010 12:23:32 +0000

A Simple Way to Increase Referrals 300% This content from: Duct Tape Marketing This post is a special Make a Referral Week guest post featuring education on the subject of referrals and word of mouth marketing and making 1000 referrals to 1000 small businesses – check it out at Make a Referral Week 2010 I’m always amazed at how much is written about sales and marketing and how little is written on the nuts and bolts of driving business through referrals. Which is why I’m so excited for The Referral Engine to finally hit the street! Over the last 12 years, I’ve built a number of small businesses and online brands . The small businesses were brick and mortar, serving very local markets. And, despite the fact that I knew each was considered a “word of mouth” business, I spent a lot of money and time throwing nearly every marketing idea I could conjure out there. What I discovered was, driving people into the businesses was easy. There are a million ways to do that. But, that’s not the challenge. The real challenge is driving new customers who will spend many times what it cost you to acquire them. Getting 100 new customers who spend $100 each is a recipe for ruin when it costs you $110 to bring those customers through your doors or to your website. So, what we’re really looking for as small business owners and marketers are the business strategies that yield the greatest return on our efforts. We want to know that for every dollar we spend, it comes back to us in the form of new business many times over. Which is where the referrals comes in. Hands down, they’re the most cost-effective way to generate new leads and clients. Even if you need to incentivize them in some creative way. But, what I discovered over the years, both on and offline, is there are two small steps you can take that dramatically increase the likelihood of referrals. 1. Find Your Organic Referral Window – Those who love you may well always love you, but there’s an energy connected with the “new-ness” of experiencing your product or service that creates a near-palpable drive to evangelize in the beginning. The honeymoon phase. So, you almost always have a short window where the likelihood of referrals and verve of those referrals is substantially higher. In the fitness and lifestyle world, where I operated, that window is about 4 to 6 weeks. Because the commitment is still there, the product has been used long enough to generate results and the “shiny new” energy is still there. Question is, what is the optimal organic referral window for your business? Take a look at your business’ history and see if you can determine where the intersection is between: Tapping the “new-ness” energy and Allowing enough time for substantial results to fuel delight. Then test a number of different windows and let the results tell you what works best. 2. Facilitate Referrals With Tangible Prompts – Scenario 1: A group of women are having lunch. One arrives late and as she approaches the table, all jaws drop. The group hasn’t seen her in a few months and she’s lost 30 pounds and become ultra-fit. Of course, the first question, once she’s settled, is “what did you do?” She reveals how she’s been working with a new fitness and nutrition center and she loves them. A few minutes pass and the conversation moves on to the next topic. An hour later the lunch ends and everyone goes their separate ways. Scenario 2: A group of women are having lunch. One arrives late and as she approaches the table, all jaws drop. The group hasn’t seen her in a few months and she’s lost 30 pounds and become ultra-fit. Of course, the first question, once she’s settled, is “what did you do?” She reveals how she’s been working with a new fitness and nutrition center and she loves them. Then, she remembers the center has given her a beautiful card-case with 10 VIP Referral Invites that expire in the next 6 weeks. She hands one to each person and says, “these guys will change your life.” A few minutes pass and the conversation moves on to the next topic. An hour later the lunch ends and everyone goes their separate ways. If you’re the fitness and nutrition center, which scenario do you think generates more leads for your business? Scenario number 2. And, the difference can be huge if you do a really good job of matching the incentives and timing with your ultimate client persona. Now multiply that by hundreds or thousands of “card-carrying” evangelists…and smile. So, yes, referrals are great, but creating a tangible prompt, a physical tool that can be used to share referral information serves a strong reminder for the recipient of the referral that (a) a referral was made, (b) action needs to be taken, and (c) the contact information is “right there.” This same strategy can be used for both online and offline businesses, with or without incentives. Indeed, combining the effects of asking for/encouraging referrals within the optimal window and offering tangible referral prompts generated a nearly 300% increase in referral-generated leads for my businesses. I wonder how it might impact your business? Jonathan Fields writes on entrepreneurship, marketing and lifestyles at JonathanFields.com and is the author of Career Renegade: How to Make a Great Living Doing What You Love . He’s also a twitter heavy-user at @jonathanfields . Related Posts: My Most Excellently Flawed Referral Survey Is appreciation referral motivation enough? Making Referrals As a Job Creation Engine Have You Made Your Referral? It Is Make a Referral Week! Powered by Contextual Related Posts Like this post? Share it with others

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A Simple Way to Increase Referrals 300%

Author of Word of Mouth Marketing Visits Referral Week

cgseo — Mon, 08 Mar 2010 13:07:25 +0000

Author of Word of Mouth Marketing Visits Referral Week This content from: Duct Tape Marketing This post is a special Make a Referral Week guest post featuring education on the subject of referrals and word of mouth marketing and making 1000 referrals to 1000 small businesses – check it out at Make a Referral Week 2010 Marketing podcast with Andy Sernovitz (Click to listen, right click and Save As to download – subscribe now via iTunes Andy Sernovitz, founder of the Word of Mouth Marketing Association (WOMMA) and author of Word of Mouth Marketing chatted with me for this special episode of the Duct Tape Marketing Podcast . We covered a wide range of topics related to Word of Mouth Marketing such as: The difference between referrals and word of mouth How word of mouth happens How to create word of mouth campaigns Simple examples of small businesses word of mouth success Related Posts: Talking Word of Mouth with Andy Sernovitz And Now a Word from the Word of Mouth Podcast Learn Word of Mouth Marketing from the Guy Who Wrote the Book Michael Port on Make a Referral Week The Anatomy of Buzz Revisited Powered by Contextual Related Posts Like this post? Share it with others

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Author of Word of Mouth Marketing Visits Referral Week